Frequently Asked Questions

Everything you need to know about shopping with Hurleys

What is your standard shipping policy?

We offer standard delivery within 3-5 working days. Priority shipping options are available at checkout for urgent orders, and all shipments are fully tracked for your peace of mind.

How do I return an item that doesn't fit?

We offer a 28-day return window. Items must be in their original condition with all tags attached. You can initiate a return through our online portal to receive a pre-paid shipping label.

Are all the designer brands on Hurleys authentic?

Absolutely. Hurleys is an authorized retailer for all brands we carry. Every product is sourced directly from the designer or their official distributors to guarantee 100% authenticity.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also support digital wallets like PayPal, Apple Pay, and Google Pay, as well as 'Buy Now, Pay Later' options.

Can I track my order once it has been dispatched?

Yes, as soon as your order leaves our warehouse, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery status.

Do you offer international shipping?

Yes, Hurleys ships to a wide range of international destinations. Shipping costs and delivery timelines are calculated at checkout based on your specific location.